Privacy Policy

We appreciate the trust you place in Balance Point Home Performance, and we are committed to respecting your privacy and the security of your personal information. This privacy policy describes the information that we collect and how we use it.

Information we collect

We may collect information (including name, address, telephone number, project details, and email address) when you:

  • Sign up for our newsletter
  • Inquire about our services
  • Sign up for updates
  • Enter a contest or sweepstakes
  • Are referred to us through a marketing promotion
  • Participate in a marketing survey, promotion or event

We maintain the data that you provide us in a secure database. We also gather information about how visitors navigate through our Web site by using clickstream data gathered with “cookies” and/or other online tools such as “pixel tags.” See Cookies and Pixel Tags below for further information.

What do we use your information for?

At Balance Point Home Performance, we always want to provide you with the best possible experience and fulfill your needs exactly as you’ve requested. In order to do this, we collect information that allows us to:

  • Provide the services you request
  • Contact you about an inquiry
  • Send you Balance Point Home Performance email updates
  • Customize our communications to you

Information we share with others and your privacy rights

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Your choices about communication from Balance Point Home Performance

We offer choices about the types of information you receive from us. If you prefer not to receive email updates or newsletters from us please follow the unsubscribe link provided in each edition of the email, or please contact us at or at

Balance Point Home Performance
111 Mill St, Nevada City, CA 95959

Please be sure to provide us your exact name and email address so that we can be sure to identify you correctly.

How we use email

When you provide us your email address, we will email you as necessary to respond to a request for or inquiry about our services, or to provide ongoing customer service. We may also send promotional email about products, special offers, services or events that we believe may be of interest to you. It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in each email.

Cookies and pixel tags

A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Website. They also allow us to enhance and personalize your online experience, so that the information you receive is more relevant to you.
We also use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us. We may also contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone but us.

Consumer Rights Under CPRA

“The CPRA grants California residents the following rights regarding their personal information:

  • The right to know what personal information is being collected about them.
  • The right to delete personal information held by businesses and by extension, a business’s service providers.
  • The right to correct inaccurate personal information.
  • The right to opt-out of the sale or sharing of their personal information.
  • The right to limit the use of sensitive personal information.
  • The right to non-discrimination for exercising their CPRA rights.”

How to Exercise Your Rights

“If you are a California resident and wish to exercise your rights under the CPRA, please contact us at our address below. We will verify your request using the information associated with your account, including email address. Government identification may be required. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.”

Links to other sites

Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of Balance Point Home Performance, and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

Privacy of children on our website

Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Website. We encourage you to review our privacy policy periodically.

Questions or comments?

We always welcome your questions and feedback. For privacy-related issues, please contact us at:
Balance Point Home Performance
111 Mill St, Nevada City, CA 95959

Are we the right company for your home?

We have very high standards. If you decide to work with us, you are assured of a home that performs well beyond what building codes require. We take the extra care and time to get it right. We're not for everyone, but if you want a home for life, we should talk.

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